Community Mental Health Survey 2022
Tell us your views
CPFT will soon be carrying out a survey to find out what service users think about their care. This is part of a national programme to improve quality of care and service users’ experiences.
Your views are important to us
Taking part in the survey is voluntary and all answers are confidential.
If you are selected to take part, your contact details (name and postal address) will be used by researchers to carry out the survey.
If you do not want to take part, or have any questions about the survey please contact;
Patient Advice and Liaison Service (PALS) Freephone 0800 3760775
E pals@cpft.nhs.uk
CPFT PALS
Elizabeth House
Fulbourn Hospital
Cambridge
CB21 5EF
Provide feedback/ share your views
Please share your views with us - what’s important to you, is important to us.
Cambridgeshire and Peterborough NHS Foundation Trust wants to ensure you have the best possible experience when you are accessing our services. Your feedback is extremely important to us - it tells us what we are doing well, what we need to improve and what we need to change.
Depending on which Trust team is supporting you, at some point in your care we will ask for your feedback using both the Patient Friends and Family Test, (see the Further Information section below) and our Trust Patient Experience Survey.
The Patient Friends and Family Test is a question used across the NHS, that asks: 'How likely are you to recommend our ward/team to friends/family if they needed similar treatment'.
The survey is totally anonymous, and your feedback will help us make sure that Cambridgeshire and Peterborough NHS Foundation Trust is providing the best possible care.
The latest Patient Friends and Family Test results and feedback for CPFT, can be found in the Further Information section below. You can also give further views about the service you have received by completing our Trust Patient Experience or Carer Experience Survey, here.
Compliments
Positive feedback helps let us know what we're doing well. If we have done something you are pleased with in the care, support or treatment you have received, please let us know - no matter how small it may seem.
You can either contact the service team directly or let us know on email, by clicking here. We will pass these messages on to the person or team who looked after you - our staff are always delighted to receive compliments.
Comments and concerns
Sometimes things don’t always go as planned. When this happens, please do let us know so that we can learn and make improvements.
If you, your carer or a family member would like to discuss any concerns you have about your care, you should speak to the health professional who you see, or the person in charge of your care so the matter can be resolved quickly and informally.
Patient Advice and Liaison Service (PALS)
As a service user, carer or family member, you may prefer to discuss your concerns with someone who is not involved in your care.
Please contact the Trust’s Patient Advice and Liaison Service (PALS) on 01223 219 444 (Freephone 0800 376 0775) or email PALS by clicking here. The PALS service is available during office hours, Monday – Fridays (excluding bank holidays).
You can find out more about the PALS service by clicking here.
Are you a carer?
You may actively be involved in caring for a loved one, or you may have been looking after a family member, partner or friend for years, without identifying as a carer.
If you have a role in the care of another person, please share your views and experiences in our survey, here. The survey is completely anonymous and will only take a couple of minutes to complete.
For more information about how CPFT supports and values carers, please follow this link.
Further Information
Feedback form
As a patient, relative or carer using our services, sometimes you may need to turn to someone for help, advice, and support.