Provide feedback/share your views

Please share your views with us - what’s important to you, is important to us.

Cambridgeshire and Peterborough NHS Foundation Trust wants to ensure you have the best possible experience when you are accessing our services. Your feedback is extremely important to us - it tells us what we are doing well, what we need to improve and what we need to change.

Depending on which Trust team is supporting you, at some point in your care we will ask for your feedback using both the Patient Friends and Family Test, (see the Further Information section below) and our Trust Patient Experience Survey.

The Patient Friends and Family Test is a question used across the NHS, that asks: 'Overall, how was your experience?'

The survey is totally anonymous, and your feedback will help us make sure that Cambridgeshire and Peterborough NHS Foundation Trust is providing the best possible care.

The latest Patient Friends and Family Test results and feedback for CPFT, can be found in the Further Information section below. You can also give further views about the service you have received by completing our Trust Patient Experience or Carer Experience Survey, here.

 

Compliments
Positive feedback helps let us know what we're doing well. If we have done something you are pleased with in the care, support or treatment you have received, please let us know - no matter how small it may seem. 

You can either contact the service team directly or let us know on e-mail, by clicking here. We will pass these messages on to the person or team who looked after you - our staff are always delighted to receive compliments. 
E-mail: palsandcomplaints@cpft.nhs.uk

 

Comments and concerns
Sometimes things don’t always go as planned. When this happens, please do let us know so that we can learn and make improvements.

If you, your carer or a family member would like to discuss any concerns you have about your care, you should speak to the health professional who you see, or the person in charge of your care so the matter can be resolved quickly and informally.

 

Patient Advice and Liaison Service (PALS)
As a service user, carer or family member, you may prefer to discuss your concerns with someone who is not involved in your care.

Please contact the Trust’s Patient Advice and Liaison Service (PALS) on 01223 219 444 (Freephone 0800 376 0775) or e-mail PALS by clicking here. The PALS service is available during office hours, Monday – Fridays (excluding bank holidays).

You can find out more about the PALS service by clicking here.

 

Are you a carer?
You may actively be involved in caring for a loved one, or you may have been looking after a family member, partner or friend for years, without identifying as a carer. 

If you have a role in the care of another person, please share your views and experiences in our survey, here.  The survey is completely anonymous and will only take a couple of minutes to complete.

For more information about how CPFT supports and values carers, please follow this link.

 

Further Information 

Friends and Family Test ‘live’ feedback

Patient friends and family leaflet Oct 2021.pdf 693KB

Tell us your views on mental health care
Dissent poster Background 1 v1_English.pptx [pptx] 6MB
16-17 year olds leaflet.pptx [pptx] 6MB